Deliver Better Services. Reduce Costs
Manage every interaction with citizens more efficiently and inexpensively. Optimize your call center. Incorporate self-service. Lagan Local Government Solutions can help.
Improve citizen satisfaction and government operations with a flexible multi-channel contact center. Service reps deliver consistent, relevant and timely data with a powerful knowledge-base and scripted information at their fingertips. Service requests automatically trigger work orders. Tracking and reporting support performance management and budgeting.
Centralized contact centers using 311, 211 or 800 numbers reduce non-emergency calls to 911 and are an essential for better, faster, more efficient service delivery. By dialing one simple number or through email, text or social media tools, citizens get answers to their questions or submit requests for service in seconds. Every interaction is tracked from inception to completion. Now that's accountability.
24x7 service is expected by citizens and a reality for government. Via the web or mobile device, with self-service options citizens can connect anytime, anywhere and engaging new segments of the local community
Proactively meet the housing needs of your citizens by engaging with tenants via multiple channels and cost-effectively managing the process every step of the way. A single view of the tenant helps housing providers anticipate services needs. Integration with back-office technologies, such as scheduling and core housing management systems, provides seamless end-to-end service. Efficiencies gained in revenue collection, property management, repairs and turnover quickly translate into the ROI you need.
Lagan Local Government Solutions are configurable for the changing needs of your community. Whether running a centralized disaster relief bureau, managing complex e-payment transactions, or supporting tourism initiatives or economic development, Lagan-powered contact centers have been put to the test and passed with flying colors. Human and social services agencies are also turning to Lagan contact centers to effectively manage the steady rise in caseloads.
