A Government to Citizen platform. For Today and Tomorrow
Lagan solutions are built from the ground up for government.
Lagan solutions are built on the Lagan Government to Citizen (G2C) platform. Inherently open, G2C is written in Java, is based on a flexible Service Oriented Architecture (SOA), supports Open311 and fully adopts Spring. This open architecture makes it easy to integrate with existing infrastructure and back-office systems, scale to meet fluctuations in service requests and quickly add support for complementary solutions.
Sophisticated, easy-to-master configuration tools and an intuitive user interface empower government users to create complex workflows, script interactions and design targeted reports. Fast-track your service delivery program and evolve as your community's needs change.
Available via flexible delivery models–on premise, or as a cloud–based solution–governments can choose the deployment that meets their needs and budget requirements.
Multiple communication channels via the contact center (phone, email, text, Twitter, Facebook) and self service (citizen portal on the web, mobile connected devices) are seamlessly integrated. Service requests, regardless of the touch point, are automatically added to the work queue of the appropriate service department, streamlining operations and speeding time to resolution.
