At Virtuos, we believe that customers want more, not less and that they can appreciate the richness of an aggrandized proposition
Virtuos delivers solutions that are consistent with this higher perception. The vision of the demanding customer becomes a self–fulfilling prophecy, for while competitors create diminished offerings for their clients, Virtuos redefines taste and expectations and raise the level of market acceptability.
Virtuos undertakes every project as challenging to deliver high performance by offering leading edge technologies from our partners.
Virtuos Solutions have done a commendable job. Knowledge and experience with Kana modules enabled you to complement the rest of the project team well...
RightNow CRM implemented by Virtuos has helped us in managing our Customer Experiences better. Virtuos Team has a great attitude...
Virtuos has implemented Solution and supported very well. We are on our third year of Renewal with them being a happy customer...
With KANA solutions, we are able to meet the challenge of providing the best experience for our customers..
TheTrainline.com boosts customer satisfaction, implement robust customer care to support brand development efforts and renew focus on boosting ticket sales. Download 
Kristen Parks, Customer Care Manager from Photoworks says: We basically post chat all over our site, especially in the order creation pages for our products. Our goal is to give a customer an easy way to contact us without leaving the order pages. It has been very successful, especially in our photobooks which take the longest to create. Download 
Xerox wants to maintain customer satisfaction while reducing support costs. Must deflect calls from high cost call center. KANA Solution – Agent IQ / Customer IQ / Response improved agent productivity over 50% for email, drastically reducing queue times, and directly impacting customer satisfaction. Download
KANA Solution (Agent IQ in Managed Services) 5 knowledgebases used by 1100+ agents 40% reduction in customer call mis-routes 30-day warranty support for home entertainment products saw 40% reduction in warranty truck rolls within first month of KANA knowledge deployment. Download 
Starwood chose KANA for their email, chat and knowledge management solution in January 2007, beating out eGain, ATG and Echomail. The reason Starwood chose KANA was because of their need to purchase all solutions from a single vendor, because of KANA referenceable accounts and KANA overall reputation in the marketplace. Peter Atkinson, Director of Global eCustomer Care, said that he talked to many KANA customers during the evaluation who conveyed to him that KANA solution was robust, scalable and dependable. Download
Staples needed to provide a scalable, flexible and well–supported solution for e–mail management to enhance service excellence worldwide. KANA Response implementation has led to an increase in customer satisfaction based on meeting SLAs that are in line with customer demand. Download 
The City selected KANA’s integrated multi–channel solutions to help it realize this vision. A combined implementation of KANA Contact Center, KANA IQ and KANA Response provides integrated phone, email and Web self–service assistance that has made it much easier for residents to find information about services including taxation, social services, passports, marriage and driving licenses. Download 
